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Protect your tickets (Optional) – THE POLAR EXPRESS Train Ride Spa Valley

We are currently experiencing a high demand for tickets.

Protect your tickets (Optional)

Ticket Protection allows you to re-coup 100% of the paid ticket price (including service and admin fees) if you are unable to make it to your event for any number of covered reasons, including illness, travel delay, adverse weather conditions and more.

COVID-19 (Coronavirus) Insurance FAQ

What is covered?

Confirmed infection resulting in the Ticket Holder(s) inability to attend the Event if the Event has not been Cancelled
Death of you or a Dependant from the virus
The inability of the Ticket Holder(s) to attend an Event due to a government-mandated travel ban in your home region/country being implemented after you purchased the ticket(s) preventing the Ticket Holder(s) attending the Venue.

Ticket Protection can only be purchased when making a booking. It can not be added retrospectively.

For more information, Click Here!

Ticket Protection is provided by Secure My Booking.

Ticket Protection is non refundable in any circumstance.

THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s22) THE POLAR EXPRESS™ Train Ride at Spa Valley Railway is licensed by Railevents International and is operated and managed by PNP Events Ltd, Registered in England and Wales. Company Number 11056091. VAT Number 320329051, on behalf of Spa Valley Railway

Here to help...

Here are some FAQs that may help you.

Contact Us

Contact Support

Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use the method above.